…a better way to see the world.
Call 800 601 8699 or Push to Talk
The Owner Services customer care center is responsible for processing reservations for Starwood Vacation Owners, providing other Owner services, and continually educating Owners on their vacation ownership product.
Hours of Operation*:
9 a.m. – 9 p.m. ET Monday – Friday
9 a.m. – 6 p.m. ET Saturday, Sunday
*Closed Easter, Memorial Day, July 4th, Labor Day, Thanksgiving Day, day after Thanksgiving, Christmas Day and New Year’s Day. Hours of operation are reduced 9 a.m. – 6 p.m. on Christmas Eve and New Year’s Eve.
Sheraton Owners
888.SV.OWNER (888 786 9637)
or direct at 407 903 4649
Westin Owners
888.WV.OWNER (888 986 9637)
or direct at 407 903 4635
Harborside Owners
877 782 7496
or direct at 407 903 4893
Lakeside Terrace and Vistana’s Beach Club
800 847 8262
or direct at 407 903 4640
Fax
407 903 4641
United Kingdom
0 800 89 5065
Mexico
001 800 847 8262
Japan
KDDI (0053 113 0318)
NTT (0034 800 400.195)
ITJ (0044 221 233 28)
IDC (0066 338 213 35)
Japanese (when calling from the U.S.)
888 844 3153
All Other Areas
407 903 4640
The Association Management team is responsible for the financial, administrative and business affairs for all Starwood managed Homeowner Associations (HOA’s).
Hours of Operation:
8 a.m. – 9 p.m. ET Monday – Thursday
8 a.m. – 5 p.m. ET Friday
Closed Saturday and Sunday
SVO Portfolio Services, Inc. provides loan information for your Starwood Vacation Ownership such as payment and payoff amounts, making a loan payment, and signing up for an automatic payment plan.
Hours of Operation:
8 a.m. – 9 p.m. ET Monday – Thursday
8 a.m. – 5 p.m. ET Friday
8 a.m. – 2 p.m. ET Saturday