Harborside Resort at Atlantis is undergoing various resort maintenance and exterior painting projects that will continue through the end of 2013. Please note that the amenities at Harborside Resort at Atlantis, and the pools and all amenities at Atlantis, Paradise Island will remain open for your enjoyment. We do not anticipate any disruption to your upcoming stay. We appreciate your understanding during these enhancements.
Effective January 1, 2007, United States citizens traveling between the United States and The Bahamas, regardless of age, are required to show a passport to re-enter the United States. For information on how to obtain or renew a passport please visit the U.S. Department of State website. Please allow 6-8 weeks prior to travel to obtain or renew a passport.
Check-in at Harborside Resort at Atlantis begins at 4 p.m. on the first day of your vacation and check-out time on your departure date is 10 a.m. If your arrival or departure does not coincide with our schedule, you’re welcome to leave your bags with us at the Front Desk so that you may enjoy the surrounding resort facilities. For your safety, we will only issue villa keys to those who are listed on your reservation, unless you are otherwise notified. If you are an Owner and need to change your reservation, we are happy to accommodate your request. Simply call Owner Services toll free at 877.782.7496 or direct at 407.903.4893.
Please note that the food and beverage outlets at Atlantis operate cashless. The resort will authorize an initial credit card deposit equal to $100 per day at check-in. Additional authorizations will be obtained as required throughout the stay.
Harborside at Atlantis is unable to store any perishable or refrigerated items prior to your check-in. Therefore such items should only be purchased after you have access to your villa. A special service has been arranged with the resort to transport Owners and guests to and from the local market for an additional charge per person. If you are interested in taking advantage of this service, please call Owner Services toll free at 877.782.7496 or direct at 407.903.4893 for current rates. Please note that Harborside Resort at Atlantis no longer takes orders for stocking grocery items on behalf of its Owners.
Monday – Saturday: 10 a.m.
Sunday: 8:30 a.m.
*Schedule subject to change without notice.
Your villa will receive a midweek housekeeping service if you are staying for at least seven nights. If you are staying for more than a week, an additional housekeeping service will be scheduled during the check-in process. Midweek service is not provided for stays less than seven nights. Additional housekeeping services are available directly through the resort for a fee. Additional housekeeping fees will be automatically charged to your villa folio for the second or more reservations (based on transaction date not arrival date) within a single Use Year associated with a single ownership interest.
Guests whose stay is reserved with a nightly rental rate should contact their booking source or the resort directly for housekeeping provisions.
Unfortunately, the resort is unable to accept phase requests. The resort will make every effort to fulfill your other requests, but requests are subject to availability and therefore not guaranteed. Rollaway beds, cribs, highchairs and other special request items are limited in supply and are fulfilled on first-come, first-served basis. Charges apply for some special request items. Rollaway beds are limited to one per villa and are not available in the one-bedroom villas (small side of the lockoff villas), 2-bedroom villas, or 3-bedroom lockoff villas due to space limitations. Special requests should be placed more than 24 hours in advance of your arrival. To make arrangements, Starwood Vacation Owners should contact Owner Services to place special requests; rental guests should contact their booking source or the resort directly; exchanger guests should contact the exchange company.
As a special service to our guests, you may arrange for in-room babysitting services through the Prompt Response Team. We ensure that all babysitters are CPR-certified. Each sitter can watch a maximum of four children, and there is a three-hour minimum requirement. Cancellations must be received two hours in advance. If you are interested in this service, please call the Prompt Response Team at 242.363.3000, Ext. 38.
In order to ensure your stay is as pleasant as possible and to keep your villa clean and comfortable, our policy is that pets are not permitted anywhere on the resort property. Allow us to assist you in finding one of the many kennels and pet boarding facilities in the area to best serve your needs. Please make arrangements prior to your arrival by calling the resort directly. Exceptions are made for pets that fall within the guidelines of the Americans with Disabilities Act.
Harborside Resort at Atlantis prohibits smoking of any kind (including electronic cigarettes) inside all villas. Violation of this policy will result in a $350 non-refundable fee added to your folio. Smoking is allowed on the balcony of your villa, if so equipped, and in the outdoor public areas of the resort.
Should you need to take advantage of the universally accessible villas we have available at our resort, simply let us know at the time you make your reservations.
The walk from the resort to Atlantis is an easy ten-minute walk on the Atlantis Marina walkway.
Several airlines service Nassau and Paradise Island, including American, Delta/Comair, Continental, Spirit, JetBlue, US Airways, Bahamasair and some small operators.
Lynden Pindling International Airport (formerly Nassau International Airport) is approximately 13 miles from Atlantis, and a taxi is the easiest form of transportation to travel from the airport to the resort.
It will take between 30 and 45 minutes to reach the resort from the airport. Returning to the airport will take generally take 45 minutes, but if you have afternoon flights between 3 and 6 p.m., please allow one hour to reach the airport.
For your convenience, the Atlantis courtesy shuttle provides service between the resort and specific Atlantis properties (Royal Towers, Coral Towers, Beach Tower, Ocean Club and Ocean Club Golf Course). The Atlantis Courtesy Shuttle runs daily from 6 a.m. to midnight, every 30 minutes. There are also Harborside courtesy shuttles that run every fifteen minutes from 8 a.m. – 2 a.m. daily, with continuous service between Harborside Resort at Atlantis and the Royal, Coral and Beach Towers.
The heliport on Paradise Island (where Chalk’s Ocean Plane lands) is less than a five-minute drive from the resort. Transportation is available from the heliport to the resort for a minimal per person cost.
To make transportation reservations, please contact the Harborside Concierge by email or via telephone at 321.248.4589.