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Improving Your External Exchange Experience

Ownership 101

Interval International (II) and Starwood Vacation Network recently enhanced your External Exchange process. Owners will see a host of new features when it comes to viewing available assignments when requesting an exchange. These new features will also apply to any previously assigned and available 2012, 2013, 2014 or 2015 Use Right assignments.

What’s New

  • Owners and II Vacation Planning Counselors will now see the specific Use Year (s), Home Resort, villa type and expiration date of your assignment in your II account.
  • You will now have up to 36 months (previously 30 Months) to use your Assignment.
  • You have an additional 6 months to complete your travel and your assignment will now be valid until December 31, two years after the Use Year deposited.
  • You maintain your ability to assign your Vacation Ownership Interest (VOI) directly with II (by phone or online) without calling Owner Services.*
  • Owners may now take advantage of Interval’s Deposit First exchange method, in addition to the Request First method previously available.

Exchanging is Easy

Signing into IntervalWorld.com is the fastest and easiest way to exchange. Click the Exchange tab, search for availability and then pick the Vacation Ownership Interest (VOI) you wish to exchange.

If you don’t immediately find the available exchange you are looking for, be sure to start an ongoing request using either of the following two exchange choices with II:

  • Deposit First – Use Deposit First when you know you won’t be traveling to your Home Resort or an SVN resort during the Use Year. Once you assign your VOI, you will have up to three years —a year in advance and up to two years after — to request and complete your exchange travel.
  • Request First – You can search availability with II without assigning your VOI. You can start an exchange request up to 1 year in advance and through December 24 of the Use Year you wish to exchange. If your exchange is not confirmed by December 24 of the Use Year, you must contact II or Owner Services to assign your VOI to maintain your ability to exchange it in a future year.

Take $35 off** the standard exchange fee when you confirm an exchange using your VOI to confirm into a SVN villa resort through Interval International. Plus, you’ll save an additional $20 when you complete your exchange online.

For more information regarding these updates, please visit intervalworld.com or call 877 782 7088.

Excludes Sheraton Vistana Resort Courts, Falls, Spas, Palms and Springs VOI’s not participating in SVN membership who continue to assign directly with Interval International. Coral Vista Villas VOI’s participate in Interval Points exchange program.

It may take up to 72 hours for the verification process for Request First exchanges.

*Your annual fees associated with your VOI must be paid in full at the time of your request to assign your VOI for External Exchange for a current or future Use Year and at the time you initiate an exchange request with Interval International.

**Trade into any Starwood Vacation Ownership resort to qualify for the discount. Non-Starwood Vacation Ownership resorts are not permitted in exchange requests. Owners relinquishing anything other than Starwood Vacation Ownership weeks are ineligible. Discount applies to new exchange requests only and previously confirmed or pending exchanges are not entitled to a refund or discount. Discount is for Owners residing in the United States, Canada and the Caribbean islands, and serviced by the U.S. Servicing office for Interval International. All other Owners will receive comparable discounts set by their servicing office. Owners residing in the United States, Canada and the Caribbean islands will be charged the discounted domestic exchange fee when traveling to Starwood Vacation Ownership resorts in Cancún, The Bahamas and the U.S. Virgin Islands.

 

Online Reservations

Ownership 101
Whether you’re traveling to your Home Resort or using StarOptions to vacation at another villa resort in our collection, now it’s easier than ever to make reservations online.

How To Make Villa Reservations Online

SVN Owners: Simply log in and browse villa availability, then reserve your Home Resort 12 to 8 months* prior to arrival or another villa resort using StarOptions within 8 months of arrival. You’ll get to see the same villa availability your Vacation Planning Counselor would see, so you can make your reservation when it’s convenient for you.

Fixed Week Owners: Your Week, Villa type and Season at your Home Resort are automatically booked but must be confirmed 12 – 10 months prior to arrival, or your week is released to the floating pool. Sheraton Vistana Resort Courts, Falls, Spas, Palms and Springs Fixed Week Owners must confirm automatic booking 12 – 8 months before vacation arrival date, or the week is released to the floating pool.

The Westin St. John Resort & Villas Coral Vista Owners will have access to online reservations later in 2014.

Please note: All booking windows for online reservations open at midnight Eastern Time.

Reserve Your Villa

 

Owner Adam S. and son“Online reservation is a great new feature I found extremely easy to use. I used my smart phone to book and it sent me instant confirmation of our upcoming trip to Maui. I will book all our weeks online from now on.”

— Adam S.

Owner at The Westin Ka‘anapali Ocean Resort Villas

 

* Non-SVN Floating Vacation Ownership Interest (VOI) can reserve 12 months or less.

All maintenance fees, taxes and fees associated with your Starwood Vacation Network VOI must be current at the time of the request for the Use Year being reserved. For Owners who do not pay for SVN membership at Sheraton Vistana Resort, Cascades and Lakes phases; Sheraton PGA Vacation Resort; and Sheraton Broadway Plantation all maintenance fees, taxes and fees associated with a Vacation Ownership Interest must be paid at the time of the request for the Use Year being reserved. Like reservations made by phone, online reservations are subject to availability, made on a first-come, first-served basis. Please note that online reservations are not available for those Fixed VOIs not in Starwood Vacation Network at Sheraton Vistana Resort within the Courts, Falls, Palms, Springs and Spas phases, as those week(s) are reserved automatically. Owners at The Westin St. John Resort & Villas Coral Vista phase will have access to online reservations starting later in 2014.

 

New SVN Enhancements

Ownership 101
Launched in January 2014, the latest Starwood Vacation NetworkSM enhancements to your ownership offer even more flexibility when you travel within our outstanding collection of 19 villa resorts.

STARTING 8 MONTHS FROM ARRIVAL, NOW YOU CAN:

Reserve nightly stays or more using StarOptions.*
Check in/out any day of the week.
Borrow StarOptions from the next Use Year to use in the current Use Year.**

SVN Float Period
8 – 0 MONTHS TO ARRIVAL

Use your StarOptions to reserve a vacation for nightly stays or more, checking in any day of the week in any Season and any Villa type at any Starwood villa resort. You may also borrow StarOptions from your next Use Year. Minimum lengths of stay may apply. All SVN reservation rules apply.

Home Resort Reservation Period
BETWEEN 12 – 8 MONTHS FROM ARRIVAL, NOW YOU CAN:

Make Home Resort reservations online.*** Search availability and make a reservation with anytime, anywhere convenience.

  • Search the online Villa Resort Availability Finder for vacations at your Home Resort, 12 – 8 months before your planned arrival.
  • Select a 7-night stay at your Home Resort with a Friday, Saturday or Sunday arrival, based on your Villa type and Season owned.
  • As with reservations made by phone, online reservations are subject to availability and made on a first-come, first-served basis.

Once you find a Home Resort vacation you like, reserve it online and receive an email confirmation. Or call Owner Services to assist you. Look for StarOptions reservations online, later in 2014.

SVN Owners: Reserve an available week in your Season and Villa type at your Home Resort 12 – 8** months prior to arrival.

Fixed Owners: Your Week, Villa type and Season at your Home Resort are automatically booked but must be confirmed 12 – 10 months prior to arrival, or your week is released to the floating pool. Sheraton Vistana Resort Courts, Falls, Spas, Palms and Springs Fixed Week Owners must confirm automatic booking 12 – 8** months before vacation arrival date, or the week is release to the floating pool.

 

Reserve Your Villa

 

* Minimum lengths of stay may apply.

** Borrowing StarOptions from a Vacation Ownership Interest (VOI) may relinquish Home Resort Reservation Period for the Use Year borrowed from. All maintenance fees, taxes and fees associated with the VOI must be paid at the time of the request for the Use Year being borrowed. All SVN reservation rules apply.

*** Reservations using StarOptions within 8 months or less are not yet available online, including for reservations at your Home Resort. All maintenance fees, taxes and fees associated with your Starwood Vacation Network VOI must be current at the time of the request for the Use Year being reserved. For Owners who do not pay for SVN membership at Sheraton Vistana Resort, Cascades and Lakes phases; Sheraton PGA Vacation Resort; and Sheraton Broadway Plantation all maintenance fees, taxes and fees associated with a Vacation Ownership Interest must be paid at the time of the request for the Use Year being reserved. Like reservations made by phone, online reservations are subject to availability, made on a first-come, first-served basis. Please note that online reservations are not available for those Fixed VOIs not in Starwood Vacation Network at Sheraton Vistana Resort within the Courts, Falls, Palms, Springs and Spas phases, as those week(s) are reserved automatically. Owners at The Westin St. John Resort & Villa, Coral Vista phase, will have access to online reservations starting later in 2014.

† Sheraton Vistana Resort Fixed Owners who do not pay for SVN membership do not have access, as those week(s) are reserved automatically.

 

Updated Reservation Cancellation Policy

Ownership 101

As of January 1, 2014, the Starwood Vacation NetworkSM policy will change so that cancellation fees are not assessed on reservation cancellations that occur 61 days or greater prior to arrival. This policy change will apply to all existing and new reservations that are cancelled on or after January 1, 2014.

Cancellations requested 60 days or less prior to arrival will continue to:

  • Be restricted to requesting a new reservation within 60 days of the new requested arrival date
  • Not be eligible for StarOptions Banking or Starpoints conversion

The following updated cancellation fees will also apply:

  • Cancelled within 60 – 8 days: $50
  • Cancelled 7 days or less: $75

 

Paying Your Maintenance Fees with e-Statement

Ownership 101

This fall, receiving your annual Owner maintenance fee statement and paying your bill online will be easier and more convenient than ever with the new e-Statement option. The new paperless e-Statement is just one of the many ways we are continuing to simplify and enhance your ownership. An e-Statement is an electronic version of your paper statement that you will be able to access and pay online using your secure mystarcentral.com log on. When you go paperless you can help reduce paper waste, while enjoying a faster and easier way to pay your fee on a secure site.

Top 5 Benefits of E-Statements. Email notification when e-statement is ready. Secure way for receiving e-statements online. Faster and easier way to pay maintenance fees. Better organization of bills and payments. Reduces paper waste and helps the environment.

How to Pay Your Loan Off Quicker

Ownership 101

For those Owners who have a mortgage loan through Starwood Vacation Ownership, you can easily make advance payments toward your loan thanks to the Automatic Payment Plan. Simply schedule your next payment up to 120 days before it’s due, and you’ll never have to worry about a late payment on future billings again. Plus, the automatic bank draft service is available at no cost to you. Here’s how to enroll.

Step 1: Login to MyStarCentral.com. Click 'Your Loan Center' and select your week.
Step 2: Select the automatic payment plan. Click 'From Your Bank Account'.
Step 3: Enter Routing and Account number and click 'continue'.
Terms & Conditions
Please note that the bank account information is your bank account and routing number. A debit/credit card is not eligible for automatic bank draft. Qualified Owners must meet the following criteria: not already on an automatic payment plan as of 6/13/2013; U.S. based domestic bank account; fully current on payments as of enrollment.

 

When to Make Villa Resort Reservations

Ownership 101

As a Starwood Vacation Network Owner, you may choose to exchange your ownership at your Home Resort for a reservation at any of the 19 villa resorts in our collection using StarOptions®. Reservations may be requested beginning 8 months before and up to the day you would like to arrive. Reservations are on a first-come, first-served basis. Use this reference below to know when to call Owner Services at 800 847 8262 to reserve based on the type of reservation you’re looking for.

Home Resort Reservation Period: Floating Owners (12-8 months to arrival) Call to reserve your ownership; Fixed Owners (12-10 months to arrival) Automatically booked but must call to confirm booking.
Visiting Other Villa Resorts: Use StarOptions to stay at another Starwood villa resort; Choose any season/villa type at any Starwood villa resort; Reserve a week or more at 8 months prior to arrival; Reserve less than a week at 3 months prior to arrival. During the following timeframes, you may call Owner Services at 800 847 8263 to reserve your vacations.
During the following timeframes, you may call Owner Services at 800 847 8262 to reserve your vacations.

Terms & Conditions
For Fixed Week Owners, your week, Villa type and Season at your Home Resort are automatically booked, but must be confirmed or week is released to the Floating pool. For Floating Week Owners, you can reserve an available week in Season and Villa type at your Home Resort. When reserving less than three months prior to arrival, use StarOptions to reserve weekly or daily stays in any Season and any Villa type at any Starwood villa resort. StarOptions may also be borrowed from the next Use Year during this time.

 

Understanding Banking StarOptions

Ownership 101

Owners, your StarOptions® are your access to different villa sizes in different seasons at your Home Resort or other Starwood Vacation Network villa resorts. But what happens when you’re unable to get away or you simply have extra ones that will go unused? That’s where StarOptions banking comes in. Here’s everything you need to know about saving and getting the most from those leftover StarOptions.

Bank a Handful or your whole week's worth. Bank as many times as you want. Bank a handful or your whole week's worth. Bank as many times as you want. To bank, contact Owner Services.
Travel to any Starwood Vacation Network Villa Resort with banked StarOptions
Who’s Eligible?
Banking StarOptions is available to Starwood Vacation Network Owners who are current on maintenance fees. If you have biennial (every other year) ownership you can bank your StarOptions to travel every year for shorter vacations instead of waiting every other year.

How It Works
You can bank an entire use year’s worth of StarOptions, or just a few. You can keep your unused StarOptions for up to two years and use them to travel to a Starwood Vacation Network villa resort.

How Much Does It Cost to Bank?
Five-Star Elite Owners: No charge.
Three- and Four-Star Elite Owners: $79
All other Owners: $99

How far out can I make a reservation with Banked StarOptions?
Beginning at eight months in advance of your desired travel date, you can reserve nightly stays or more, checking in any day of the week, within Starwood Vacation Network villa resorts.

How to Bank
Bank your StarOptions by calling Owner Services at 800 743 7654.

Terms of Use:

  1. Banking is a benefit available to Starwood Vacation Network (“SVN”) members and is subject to all SVN membership terms and conditions.
  2. Banked StarOptions may be used to confirm reservations in the subsequent 2 years for reservations made during the Starwood Vacation Network Float period beginning 8 months or less in advance of the requested arrival date.
  3. Reservations made using Banked StarOptions are based on availability of StarOptions banked by other SVN members.
  4. Banked StarOptions reservations are subject to SVN rules and regulations pursuant to the Starwood Vacation Exchange Company Disclosure Guide and related SVN documents including but not limited to cancellation policy, lengths of stay, and additional housekeeping fees.
  5. SVN members may bank all or any portion of unused StarOptions.
  6. Banked StarOptions are valid through and travel must be completed by December 31 of the second year beyond the Use Year banked.
  7. All fees, including but not limited to maintenance fees, taxes and SVN fees associated with an SVN member’s ownership, must be current to bank StarOptions and at the time a reservation is made using Banked StarOptions.
  8. Banking can be requested as early as October 1 of the Use Year prior to the Use Year being banked and no later than July 1 of the Use Year being banked for all SVN Members. However, 3 and 4 Star Elite Members may request banking as late as October 1 of the Use Year being banked. 5 Star Elite Members may request banking as late as December 31 of the Use Year being banked.
  9. Banking is a final transaction and cannot be reversed.
  10. Unused StarOptions will not be banked automatically and therefore SVN member must contact Owner Services by the applicable deadlines to bank all or a portion of unused StarOptions.
  11. Applicable StarOption banking fees are required at the time of banking and are charged per transaction.
  12. Banked StarOptions may transfer in the event of will or deed transfer to an immediate family member (mother, father, son, daughter, brother, sister, grandparents). However, banked StarOptions do not transfer when ownership weeks are transferred or sold to other individuals or entities.
  13. Banked StarOptions may transfer with original expiration date in the event of an upgrade of the existing ownership interest to a new ownership interest purchased directly from Starwood Vacation Ownership.
  14. SVEC Operator reserves the right to change, modify or cancel benefits of SVN, including but not limited to banking, at any time and in its sole discretion. This message is for informational purposes only and complete terms and conditions are in the SVEC Disclosure Guide and related SVN Documents.

 

StarOptions vs. Starpoints

Ownership 101
As an Owner, you receive an array of fantastic travel benefits. But sometimes those benefits need a little extra explaining.

StarOptions

What are they?

StarOptions® are the value assigned to your Vacation Ownership Interest used to reserve Starwood Vacation Network villa resorts.

What can you do with them?

With StarOptions, you can: Stay in a large villa; Vacation in a more popular season; extend your travel for more time away; Experience a new villa resort.

How to Exchange

To exchange, contact Owner Services Monday through Friday from 9 a.m. to 9 p.m.; and Saturday and Sunday from 9 a.m. to 6 p.m. Eastern Time.

Starpoints

What are they?

Your Vacation Ownership Interest (VOI) also has a Starpoints® value through the Starwood Preferred Guest® program. SPG is the hotel industry’s leading guest rewards program.

What can you do with them?

With Starpoints, you can: Stay at more than 1,100 hotels and resorts in 100 countries; Redeem for flights and special offers.

How to Convert

To convert your ownership into Starpoints, contact Owner Services between October 1 of the year prior and March 31 of the Use Year that is being converted. It takes approximately 72 hours for confirmation of the conversion. For questions about Starpoints, call SPG at 888 625 4990 or visit SPG.com.