Announcements

Sheraton Broadway Plantation

Resort Advisory

Important information that may affect your stay

Maintenance Project: Mid October 2014 – Late January 2015
There is a resort-wide project to replace the roof of each building. Work will take place Mondays to Saturdays, 9 a.m. – 6 p.m. For the safety of Owners and guests, each building will be unoccupied and surrounded with fencing as it undergoes work. Please expect to see and hear activity related to this, including dust and debris, and project equipment moving around the resort. All amenities will remain open for use.

Guest Services

To make dining, transportation and excursion arrangements or reservations prior to your arrival, please contact the resort directly at 843 916 8855 and ask for Guest Services.

Check-in/Check-out

We invite you to check in any time after 4 p.m., and request that you check out by 10 a.m. If your arrival or departure does not coincide with our schedule, you’re welcome to leave your bags with us at the Front Desk so that you may enjoy the surrounding resort facilities. For your safety, we will only issue villa keys to those who are listed on your reservation, unless you are otherwise notified.

If you are an Owner and need to change your reservation, we are happy to accommodate your request at Sheraton Vacation Ownership. Please call us toll free at 888 SV OWNER (888 786 9637) or direct at 407 903 4649.

Splash Cove and the pool bar at the resort are open seasonally. Splash cove closes after Labor Day and the pool bar closes at the end of September. Both reopen by May (weather permitting). All other amenities at the resort are open for guest use year round.

Housekeeping

7-nights or more: Your villa will receive a midweek housekeeping towel exchange if you are staying for at least seven nights. If you are staying for more than a week, an additional housekeeping service will be scheduled at the end of the first week. This will also apply to External Exchange guests.

Special Arrangements

Cribs and Highchairs

If you’re traveling with little ones, just let us know, and we’ll make sure you have the cribs and highchairs you need. Just call Sheraton Vacation Ownership toll free at 888 SV OWNER (888 786 9637) to let us know your needs.

Rollaway beds are limited to one per villa and are not available in the One-Bedroom Villa (smaller one-bedroom) due to space limitations.

Parking

Ample and convenient self-parking is provided throughout the property. Additionally, alternate parking arrangements for RVs or oversized vehicles can be made by calling the resort directly, as they are not allowed on property. Please note that parking fees are assessed to some guest types.

Pets

In order to ensure your stay is as pleasant as possible and to keep your villa clean and comfortable, our policy is that pets are not permitted anywhere on the resort property. Allow us to assist you in finding one of the many kennels and pet boarding facilities in the area to best serve your needs. Please make arrangements prior to your arrival by calling the resort directly. Exceptions are made for pets that fall within the guidelines of the Americans with Disabilities Act.

Smoking Policy

Sheraton Broadway Plantation prohibits smoking of any kind (including electronic cigarettes) inside all villas. However, smoking is permitted on the balcony or lanai of the villa, if so equipped.

In addition, the resort observes local and state smoking ordinances that may prohibit smoking in some public places.

Stay Connected

Bring your laptop and enjoy complimentary high-speed wireless Internet access inside your villa and in other places around the resort. Additionally, there are public computers located in the lobby. Additional business services are available through the front desk (fees may apply).