Sheraton Vistana Villages has various resort maintenance projects and updates (including ADA enhancements) that will continue into 2014.
The Bella Florida phase is undergoing a full renovation that is scheduled for completion in April 2014. Please be advised that fencing has been erected around active construction areas for the safety of Owners, guests and Associates. Please anticipate hearing construction noise while work is being done on the balconies. Additionally, you may hear intermittent construction noise while around the main pool, quiet pool and the adjacent playgrounds. Work occurs seven days a week from 9 a.m. – 5 p.m.
We invite you to check in any time after 4 p.m., and request that you check out by 10 a.m. If your arrival or departure does not coincide with our schedule, you’re welcome to leave your bags with us at the Front Desk so that you may enjoy the surrounding resort facilities.
If you are an Owner, you can get into the fast lane with our Diamond Lane check-in form, and use Express Check Out for a quick, convenient way to check out of your villa. For more information on these services or if you need to change your reservation, simply call us at Sheraton Vacation Ownership toll free at 888 SV OWNER (888 786 9637).
Located in the lobby of our Reception Center, the Vacation Services Coordinators are at your service to provide general information and to assist with tickets, dining and entertainment recommendations, reservations, directions, babysitting information, courier services and many other services.
We are pleased to offer you special savings on admission tickets and tour prices at our Attractions, Transportation & Dining desk. You’ll be able to buy actual tickets here, not vouchers, so you can avoid long lines at the gate.
For your convenience, attraction tickets are available for sale, including Walt Disney World® Resort, Magic Kingdom® Park, Epcot®, Disney’s Hollywood StudiosTM, Disney’s Animal Kingdom® Theme Park, Sea World® Orlando, Universal Studios Florida®, Wet ‘n Wild and many others. To make things easy, you can even reserve attraction tickets online.
To assist you with getting there, explore transportation options to area attractions.
The Villages Marketplace will be able to handle your grocery needs while you are here. If you’d like to have your villa pre-stocked with groceries, simply contact us prior to your visit by placing an online order to have these items delivered to your villa before your arrival.
Your villa will receive a midweek housekeeping service if you are staying for at least seven nights. If you are staying for more than a week, an additional housekeeping service will be scheduled during the check-in process. Midweek service is not provided for stays less than seven nights. Additional housekeeping services are available directly through the resort for a fee. Additional housekeeping fees will be automatically charged to your villa folio for the second or more reservations (based on transaction date not arrival date) within a single Use Year associated with a single ownership interest.
Guests whose stay is reserved with a nightly rental rate should contact their booking source or the resort directly for housekeeping provisions.
If you’re traveling with little ones, just let us know, and we’ll make every effort to fulfill your requests. Rollaway beds, cribs and other special request items are limited in supply and are fulfilled on first-come, first-served basis. Charges apply for rollaway beds and some other special request items. To make arrangements, Starwood Vacation Owners should contact Owner Services 24 hours in advance of their arrival to place the request; rental guests should contact their booking source or the resort directly; exchanger guests should contact the exchange company, but requests are subject to availability and therefore not guaranteed. If you are already checked in at the resort, call the front desk to let us know your needs. Charges apply for some special requests. Rollaway beds are limited to one per villa and are not available in the one-bedroom villas due to space limitations.
Celebrating a special occasion such as a birthday or anniversary while on your vacation? You can get balloon bouquets and arrange for card deliveries through the Activities Department for a nominal fee. Call 407 238 5503 to make arrangements.
Ample and convenient self-parking is provided throughout the property. Additionally, alternate parking arrangements for RVs or oversized vehicles can be made by calling the resort directly, as they are not allowed on property. We will be delighted to help you make these arrangements when you contact the resort front desk at 407 238 5000.
In order to ensure your stay is as pleasant as possible and to keep your villa clean and comfortable, our policy is that pets are not permitted anywhere on the resort property. Allow us to assist you in finding one of the many kennels and pet boarding facilities in the area to best serve your needs. Please make arrangements prior to your arrival by calling the resort directly. Exceptions are made for pets that fall within the guidelines of the Americans with Disabilities Act.
Enjoy complimentary High-Speed Wireless Internet access inside your villa and around the resort. Stay connected in the Business Center through computer access with hard-wired Internet as well as printing and faxing services (fees apply).
Additionally, The Link@SheratonSM experienced with Microsoft® in The Villages Marketplace is available for your communication needs (fees may apply for printing). We ask that guests please be courteous and limit their use to 30 minutes at a time.
As of May 1, 2013, Sheraton Vistana Villages modified its smoking policy to prohibit smoking (including electronic cigarettes) in all villas, balconies or lanais, in enclosed areas around the swimming pools and the children’s play areas. If signs of smoking are detected in your villa, a $250 fee may be applied to your folio. For those who wish to light up, there are designated smoking areas throughout the resort.
The resort also observes local and state smoking ordinances that may prohibit smoking in some public places.
As a courtesy to our guests, our mail room will accept parcels only for registered and arriving guests. All parcels must be addressed to the registered guest or the name on the future reservation. All parcels will be accepted up to seven days prior to arrival and held up to five days after departure. Improperly addressed parcels and those left for more than five days after departure will be returned to the sender.
We will accept up to 3 parcels free of charge, a $5 handling fee per additional parcel will be applied. For additional information, please contact the resort directly
To make your travel to area attractions easier, we offer shuttle buses for a nominal fee to the Walt Disney World® Resort, Magic Kingdom® Park, Epcot®, Disney’s Hollywood StudiosTM and Disney’s Animal Kingdom® Theme Park. Taxi service is available to get you to Pleasure Island, Sea World® Orlando, Universal Studios Florida® and Wet ‘n Wild.
At the Attractions, Transportation & Dining desk we can help you arrange for all of your area transportation needs, whether car rental, limousine, shuttle bus or taxi service.