SVN Menu

Contact Us

Owner Customer Service

Owner Services

The Owner Services customer care center is responsible for processing reservations for Starwood Vacation Owners, providing other Owner services, and continually educating Owners on their vacation ownership product.

Hours of Operation:

9 a.m. – 9 p.m. ET Monday – Friday

9 a.m. – 6 p.m. ET Saturday, Sunday

*Closed Easter, Memorial Day, July 4th, Labor Day, Thanksgiving Day, day after Thanksgiving, Christmas Day and New Year’s Day. Hours of operation are reduced 9 a.m. – 5:30 p.m. on Christmas Eve and New Year’s Eve.

U.S., Canada and Puerto Rico

Sheraton Owners

1.888.SV.OWNER (1-888-786-9637)

or direct at 407-903-4649

Westin Owners

1.888.WV.OWNER (1-888-986-9637)

or direct at 407-903-4635

Harborside Owners

1-877-782-7496

or direct at 407-903-4893

Lakeside Terrace and Vistana’s Beach Club

1-800-847-8262

or direct at 407-903-4640

Fax

407-903-4641

International

United Kingdom

0-800-89-5065

Mexico

001-800-847-8262

Japan

KDDI (0053-113-0318)

NTT (0034-800-400-195)

ITJ (0044-221-233-28)

IDC (0066-338-213-35)

Japanese (when calling from the U.S.)

1-888-844-3153

All Other Areas

407-903-4640

Association Management

The Association Management team is responsible for the financial, administrative and business affairs for all Starwood managed Homeowner Associations (HOA’s).

Hours of Operation:

8 a.m. – 9 p.m. ET Monday – Thursday

8 a.m. – 5 p.m. ET Friday

Closed Saturday and Sunday

U.S., Canada and Puerto Rico

1-800-729-8246

Fax

407-418-7771

International

United Kingdom

0-800-89-5065

Mexico

001-800-847-8262

All Other Countries

407-903-4670

Starwood Vacation Ownership Portfolio Services, Inc.

SVO Portfolio Services, Inc. provides loan information for your Starwood Vacation Ownership such as payment and payoff amounts, making a loan payment, and signing up for an automatic payment plan.

Hours of Operation:

8 a.m. – 9 p.m. ET Monday – Thursday

8 a.m. – 5 p.m. ET Friday

8 a.m. – 2 p.m. ET Saturday

U.S., Canada and Puerto Rico

1-800-743-7654

Fax

407-903-4701

International

United Kingdom

0-800-89-5065

Mexico

001-800-847-8262

All Other Countries

407-903-4700

Sales Information

SVO Direct Sales

1-800-601-8699

Hours of Operation:

9 a.m. – 9 p.m. ET Monday – Friday

Villa Rental Reservations Requests

1-888-847-8262

Hours of Operation:

24 hours, 7 days a week

External Exchange Inquiries

If you have a confirmed exchange to a resort through an outside exchange company and have questions about your reservations or vacation confirmation, please call: 407-903-4640.

Hours of Operation:

8 a.m. – 11 p.m. ET Monday – Friday

9 a.m. – 8 p.m. ET Saturday, Sunday