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Owner Customer Service

Owner Services

The Owner Services customer care center is responsible for processing reservations for Starwood Vacation Owners, providing other Owner services, and continually educating Owners on their vacation ownership product.

Hours of Operation*:
9 a.m. – 9 p.m. ET Monday – Friday
9 a.m. – 6 p.m. ET Saturday, Sunday

*Closed Easter, Memorial Day, July 4th, Labor Day, Thanksgiving Day, day after Thanksgiving, Christmas Day and New Year’s Day. Hours of operation are reduced 9 a.m. – 6 p.m. on Christmas Eve and New Year’s Eve.

U.S., Canada and Puerto Rico

Sheraton Owners
888.SV.OWNER (888 786 9637)
or direct at 407 903 4649

Westin Owners
888.WV.OWNER (888 986 9637)
or direct at 407 903 4635

Harborside Owners
877 782 7496
or direct at 407 903 4893

Lakeside Terrace and Vistana’s Beach Club
800 847 8262
or direct at 407 903 4640

Fax
407 903 4641

International

United Kingdom
0 800 89 5065

Mexico
001 800 847 8262

Japan
KDDI (0053 113 0318)
NTT (0034 800 400.195)
ITJ (0044 221 233 28)
IDC (0066 338 213 35)
Japanese (when calling from the U.S.)
888 844 3153

All Other Areas
407 903 4640

Association Management

The Association Management team is responsible for the financial, administrative and business affairs for all Starwood managed Homeowner Associations (HOA’s).

Hours of Operation:
8 a.m. – 9 p.m. ET Monday – Thursday
8 a.m. – 5 p.m. ET Friday
Closed Saturday and Sunday

U.S., Canada and Puerto Rico

800 729 8246

Fax
407 418 7771

International

United Kingdom
0 800 89 5065

Mexico
001 800 847 8262

All Other Countries
407 903 4670

Starwood Vacation Ownership Portfolio Services, Inc.

SVO Portfolio Services, Inc. provides loan information for your Starwood Vacation Ownership such as payment and payoff amounts, making a loan payment, and signing up for an automatic payment plan.

Hours of Operation:
8 a.m. – 9 p.m. ET Monday – Thursday
8 a.m. – 5 p.m. ET Friday
8 a.m. – 2 p.m. ET Saturday

U.S., Canada and Puerto Rico

800 743 7654

Fax
407 903 4701

International

United Kingdom
0 800 89 5065

Mexico
001 800 847 8262

All Other Countries
407 903 4700