Whether you’re traveling to your Home Resort or using StarOptions to vacation at another villa resort in our collection, now it’s easier than ever to make reservations online.
SVN Owners: Simply log in and browse villa availability, then reserve your Home Resort 12 to 8 months* prior to arrival or another villa resort using StarOptions within 8 months of arrival. You’ll get to see the same villa availability your Vacation Planning Counselor would see, so you can make your reservation when it’s convenient for you.
Fixed Week Owners: Your Week, Villa type and Season at your Home Resort are automatically booked but must be confirmed 12 – 10 months prior to arrival, or your week is released to the floating pool. Sheraton Vistana Resort Courts, Falls, Spas, Palms and Springs Fixed Week Owners must confirm automatic booking 12 – 8 months before vacation arrival date, or the week is release to the floating pool.
The Westin St. John Resort & Villas Coral Vista Owners will have access to online reservations later in 2014.
Please note: All booking windows for online reservations open at midnight Eastern Time.
“Online reservation is a great new feature I found extremely easy to use. I used my smart phone to book and it sent me instant confirmation of our upcoming trip to Maui. I will book all our weeks online from now on.”
— Adam S.
Owner at The Westin Ka‘anapali Ocean Resort Villas
* Non-SVN Floating Vacation Ownership Interest (VOI) can reserve 12 months or less.
All maintenance fees, taxes and fees associated with your Starwood Vacation Network VOI must be current at the time of the request for the Use Year being reserved. For Owners who do not pay for SVN membership at Sheraton Vistana Resort, Cascades and Lakes phases; Sheraton PGA Vacation Resort; and Sheraton Broadway Plantation all maintenance fees, taxes and fees associated with a Vacation Ownership Interest must be paid at the time of the request for the Use Year being reserved. Like reservations made by phone, online reservations are subject to availability, made on a first-come, first-served basis. Please note that online reservations are not available for those Fixed VOIs not in Starwood Vacation Network at Sheraton Vistana Resort within the Courts, Falls, Palms, Springs and Spas phases, as those week(s) are reserved automatically. Owners at The Westin St. John Resort & Villas Coral Vista phase will have access to online reservations starting later in 2014.
New SVN Enhancements
Launched in January 2014, the latest Starwood Vacation NetworkSM enhancements to your ownership offer even more flexibility when you travel within our outstanding collection of 19 villa resorts.
STARTING 8 MONTHS FROM ARRIVAL, NOW YOU CAN:
8 – 0 MONTHS TO ARRIVAL
Use your StarOptions to reserve a vacation for nightly stays or more, checking in any day of the week in any Season and any Villa type at any Starwood villa resort. You may also borrow StarOptions from your next Use Year. Minimum lengths of stay may apply. All SVN reservation rules apply.
BETWEEN 12 – 8 MONTHS FROM ARRIVAL, NOW YOU CAN:
Make Home Resort reservations online.*** Search availability and make a reservation with anytime, anywhere convenience.
Select a 7-night stay at your Home Resort with a Friday, Saturday or Sunday arrival, based on your Villa type and Season owned.
As with reservations made by phone, online reservations are subject to availability and made on a first-come, first-served basis.
Once you find a Home Resort vacation you like, reserve it online and receive an email confirmation. Or call Owner Services to assist you. Look for StarOptions reservations online, later in 2014.
SVN Owners: Reserve an available week in your Season and Villa type at your Home Resort 12 – 8** months prior to arrival.
Fixed Owners: Your Week, Villa type and Season at your Home Resort are automatically booked but must be confirmed 12 – 10 months prior to arrival, or your week is released to the floating pool. Sheraton Vistana Resort Courts, Falls, Spas, Palms and Springs Fixed Week Owners must confirm automatic booking 12 – 8** months before vacation arrival date, or the week is release to the floating pool.
** Borrowing StarOptions from a Vacation Ownership Interest (VOI) may relinquish Home Resort Reservation Period for the Use Year borrowed from. All maintenance fees, taxes and fees associated with the VOI must be paid at the time of the request for the Use Year being borrowed. All SVN reservation rules apply.
*** Reservations using StarOptions within 8 months or less are not yet available online, including for reservations at your Home Resort. All maintenance fees, taxes and fees associated with your Starwood Vacation Network VOI must be current at the time of the request for the Use Year being reserved. For Owners who do not pay for SVN membership at Sheraton Vistana Resort, Cascades and Lakes phases; Sheraton PGA Vacation Resort; and Sheraton Broadway Plantation all maintenance fees, taxes and fees associated with a Vacation Ownership Interest must be paid at the time of the request for the Use Year being reserved. Like reservations made by phone, online reservations are subject to availability, made on a first-come, first-served basis. Please note that online reservations are not available for those Fixed VOIs not in Starwood Vacation Network at Sheraton Vistana Resort within the Courts, Falls, Palms, Springs and Spas phases, as those week(s) are reserved automatically. Owners at The Westin St. John Resort & Villa, Coral Vista phase, will have access to online reservations starting later in 2014.
† Sheraton Vistana Resort Fixed Owners who do not pay for SVN membership do not have access, as those week(s) are reserved automatically.
Updated Reservation Cancellation Policy
As of January 1, 2014, the Starwood Vacation NetworkSM policy will change so that cancellation fees are not assessed on reservation cancellations that occur 61 days or greater prior to arrival. This policy change will apply to all existing and new reservations that are cancelled on or after January 1, 2014.
Cancellations requested 60 days or less prior to arrival will continue to:
Be restricted to requesting a new reservation within 60 days of the new requested arrival date
Not be eligible for StarOptions Banking or Starpoints conversion
The following updated cancellation fees will also apply:
Cancelled within 60 – 8 days: $50
Cancelled 7 days or less: $75
Paying Your Maintenance Fees with e-Statement
This fall, receiving your annual Owner maintenance fee statement and paying your bill online will be easier and more convenient than ever with the new e-Statement option. The new paperless e-Statement is just one of the many ways we are continuing to simplify and enhance your ownership. An e-Statement is an electronic version of your paper statement that you will be able to access and pay online using your secure mystarcentral.com log on. When you go paperless you can help reduce paper waste, while enjoying a faster and easier way to pay your fee on a secure site.
How to Pay Your Loan Off Quicker
For those Owners who have a mortgage loan through Starwood Vacation Ownership, you can easily make advance payments toward your loan thanks to the Automatic Payment Plan. Simply schedule your next payment up to 120 days before it’s due, and you’ll never have to worry about a late payment on future billings again. Plus, the automatic bank draft service is available at no cost to you. Here’s how to enroll.
Terms & Conditions
Please note that the bank account information is your bank account and routing number. A debit/credit card is not eligible for automatic bank draft. Qualified Owners must meet the following criteria: not already on an automatic payment plan as of 6/13/2013; U.S. based domestic bank account; fully current on payments as of enrollment.
When to Make Villa Resort Reservations
As a Starwood Vacation Network Owner, you may choose to exchange your ownership at your Home Resort for a reservation at any of the 19 villa resorts in our collection using StarOptions®. Reservations may be requested beginning 8 months before and up to the day you would like to arrive. Reservations are on a first-come, first-served basis. Use this reference below to know when to call Owner Services at 800 847 8262 to reserve based on the type of reservation you’re looking for.
During the following timeframes, you may call Owner Services at 800 847 8262 to reserve your vacations.
Terms & Conditions
For Fixed Week Owners, your week, Villa type and Season at your Home Resort are automatically booked, but must be confirmed or week is released to the Floating pool. For Floating Week Owners, you can reserve an available week in Season and Villa type at your Home Resort. When reserving less than three months prior to arrival, use StarOptions to reserve weekly or daily stays in any Season and any Villa type at any Starwood villa resort. StarOptions may also be borrowed from the next Use Year during this time.
Understanding Banking StarOptions
Owners, your StarOptions® are your access to different villa sizes in different seasons at your Home Resort or other Starwood Vacation Network villa resorts. But what happens when you’re unable to get away or you simply have extra ones that will go unused? That’s where StarOptions banking comes in. Here’s everything you need to know about saving and getting the most from those leftover StarOptions.
Banking StarOptions is available to Starwood Vacation Network Owners who are current on maintenance fees. If you have biennial (every other year) ownership you can bank your StarOptions to travel every year for shorter vacations instead of waiting every other year.
How It Works
You can bank an entire use year’s worth of StarOptions, or just a few. You can keep your unused StarOptions for up to two years and use them to travel to a Starwood Vacation Network villa resort.
How Much Does It Cost to Bank?
Five-Star Elite Owners: No charge.
Three- and Four-Star Elite Owners: $79
All other Owners: $99
How far out can I make a reservation with Banked StarOptions?
Beginning at eight months in advance of your desired travel date, you can reserve nightly stays or more, checking in any day of the week, within Starwood Vacation Network villa resorts.
How to Bank
Bank your StarOptions by calling Owner Services at 800 743 7654.
Banking is a benefit available to Starwood Vacation Network (“SVN”) members and is subject to all SVN membership terms and conditions.
Banked StarOptions may be used to confirm reservations in the subsequent 2 years for reservations made during the Starwood Vacation Network Float period beginning 8 months or less in advance of the requested arrival date.
Reservations made using Banked StarOptions are based on availability of StarOptions banked by other SVN members.
Banked StarOptions reservations are subject to SVN rules and regulations pursuant to the Starwood Vacation Exchange Company Disclosure Guide and related SVN documents including but not limited to cancellation policy, lengths of stay, and additional housekeeping fees.
SVN members may bank all or any portion of unused StarOptions.
Banked StarOptions are valid through and travel must be completed by December 31 of the second year beyond the Use Year banked.
All fees, including but not limited to maintenance fees, taxes and SVN fees associated with an SVN member’s ownership, must be current to bank StarOptions and at the time a reservation is made using Banked StarOptions.
Banking can be requested as early as October 1 of the Use Year prior to the Use Year being banked and no later than July 1 of the Use Year being banked for all SVN Members. However, 3 and 4 Star Elite Members may request banking as late as October 1 of the Use Year being banked. 5 Star Elite Members may request banking as late as December 31 of the Use Year being banked.
Banking is a final transaction and cannot be reversed.
Unused StarOptions will not be banked automatically and therefore SVN member must contact Owner Services by the applicable deadlines to bank all or a portion of unused StarOptions.
Applicable StarOption banking fees are required at the time of banking and are charged per transaction.
Banked StarOptions may transfer in the event of will or deed transfer to an immediate family member (mother, father, son, daughter, brother, sister, grandparents). However, banked StarOptions do not transfer when ownership weeks are transferred or sold to other individuals or entities.
Banked StarOptions may transfer with original expiration date in the event of an upgrade of the existing ownership interest to a new ownership interest purchased directly from Starwood Vacation Ownership.
SVEC Operator reserves the right to change, modify or cancel benefits of SVN, including but not limited to banking, at any time and in its sole discretion. This message is for informational purposes only and complete terms and conditions are in the SVEC Disclosure Guide and related SVN Documents.
StarOptions vs. Starpoints
As an Owner, you receive an array of fantastic travel benefits. But sometimes those benefits need a little extra explaining.
What are they?
StarOptions® are the value assigned to your Vacation Ownership Interest used to reserve Starwood Vacation Network villa resorts.
What can you do with them?
How to Exchange
To exchange, contact Owner Services Monday through Friday from 9 a.m. to 9 p.m.; and Saturday and Sunday from 9 a.m. to 6 p.m. Eastern Time.
What are they?
Your Vacation Ownership Interest (VOI) also has a Starpoints® value through the Starwood Preferred Guest® program. SPG is the hotel industry’s leading guest rewards program.
What can you do with them?
How to Convert
To convert your ownership into Starpoints, contact Owner Services between October 1 of the year prior and March 31 of the Use Year that is being converted. It takes approximately 72 hours for confirmation of the conversion. For questions about Starpoints, call SPG at 888 625 4990 or visit SPG.com.
This advertising material is being used for the purpose of soliciting sales of timeshare interest(s).
This material is intended to encourage the sale of Starwood Vacation Ownership all-villa resort interests classified by state legislation as timeshare sales. This is neither an offer to sell nor a solicitation of offers to buy in any state or other jurisdiction in which registration requirements have not been met. Starwood Vacation Network is a registered Exchange Program.
Starwood Vacation Ownership, Starwood Vacation Network, Preferred Guest, Aloft, Element, Four Points, Le Méridien, Sheraton, St. Regis, The Luxury Collection, W, Westin and their logos are the trademarks of Starwood Hotels & Resorts Worldwide, Inc., or its affiliates.