Currently, there is no resort advisory. Please continue to check back here before you travel for the most updated information that may affect your stay.
We invite you to check in any time after 4 p.m., and request that you check out by 10 a.m. If your arrival or departure does not coincide with our schedule, you’re welcome to leave your bags with us at the Front Desk so that you may enjoy the surrounding resort facilities. For your safety, we will only issue villa keys to those who are listed on your reservation, unless you are otherwise notified.
If you are an Owner and need to change your reservation, we are happy to accommodate your request at Sheraton Vacation Ownership. Please call us toll free at 888 SV OWNER (888 786 9637) or direct at 407 903 4649. For your convenience, all of your questions can also be directed to the Front Desk, which is staffed 24 hours a day.
Your villa will receive a midweek limited service tidy (limited to towel exchange and trash removal) if you are staying for at least seven nights. If you are staying for more than a week, an additional housekeeping service will be scheduled during the check-in process. Midweek service is not provided for stays less than seven nights. Additional housekeeping services are available directly through the resort for a fee. Additional housekeeping fees will be automatically charged to your villa folio for the second or more reservations (based on transaction date not arrival date) within a single Use Year associated with a single ownership interest.
Guests whose stay is reserved with a nightly rental rate should contact their booking source or the resort directly for housekeeping provisions.
If you’re traveling with little ones or an extra friend, just let us know, and we’ll make every effort to fulfill your requests. Rollaway beds, cribs and other special request items are limited in supply and are fulfilled on first-come, first-served basis. Charges apply for rollaway beds and some other special request items. To make arrangements, Starwood Vacation Owners should contact Owner Services to place special requests; rental guests should contact their booking source or the resort directly; exchanger guests should contact the exchange company, but requests are subject to availability and therefore not guaranteed. Charges apply for some special requests. Rollaway beds are limited to one per villa and are not available in the one-bedroom villas due to space limitations.
Ample and convenient self-parking is provided throughout the property. Additionally, alternate parking arrangements for RVs or oversized vehicles can be made by calling the resort directly, as they are not allowed on property. We will be delighted to help you make these arrangements when you contact the resort front desk at 480.515.5888. Please note that parking fees are assessed to some guest types.
In order to ensure your stay is as pleasant as possible and to keep your villa clean and comfortable, our policy is that pets are not permitted anywhere on the resort property. Allow us to assist you in finding one of the many kennels and pet boarding facilities in the area to best serve your needs. Please make arrangements prior to your arrival by calling the resort directly. Exceptions are made for pets that fall within the guidelines of the Americans with Disabilities Act.
Effective January 1, 2014, Sheraton Desert Oasis adopted a smoking policy to prohibit smoking (including electronic cigarettes) both inside the villas and on the balconies/lanais. If signs of smoking are detected, a $250 fee will be applied to your folio.
Additionally, in compliance with the Smoke Free Arizona Act, smoking is prohibited around the swimming pools, in the children’s play areas and at other public places. Smoking is only permitted in designated smoking areas, which are available throughout the resort.
Bring your laptop and enjoy complimentary high-speed wireless Internet access inside your villa and in other places around the resort.