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Sheraton Broadway Plantation

3301 Robert M. Grissom Parkway, Myrtle Beach, South Carolina 29577, United States
Phone: 1-843-916-8855       Check‑in: 4 p.m. | Check‑out: 10 a.m.

HI 45°F / 7°C - LO 45°F / 7°C


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Owner Policies & Conditions

 

Special Conditions
Currently, there is no resort advisory. Please continue to check back here before you travel for the most updated information that may affect your stay.

Accessibility

We are committed to making our facilities, amenities and services accessible to guests with disabilities. Accessibility features in your villa are guaranteed only if confirmed during the reservation process and indicated on your confirmation.

Age Requirement Policy

Guests must be 18 years or older with photo identification to check in.

Alcohol Policy

Alcoholic beverage service is restricted to those 21 years or older with valid photo identification.

Amenities – Seasonal Hours

Splash Cove and the pool bar are open seasonally. Splash Cove closes after Labor Day and the pool bar closes at the end of September. Both reopen by May (weather permitting). All other amenities at the resort are open year-round.

Beach Access

While the resort is not located on the beach, you can spend the day making sand castles with the kids or just relaxing on the sun-drenched sands of Myrtle Beach located approximately two miles from the resort.

Cancellation Policy – Ownership Reservations

Starwood Vacation NetworkSM reservations made during the Home Resort Reservation Period or the SVN Float Period are subject to the following cancellation policy and may be cancelled by calling Owner Services prior to the arrival date of the assigned reservation. Failure to cancel a confirmed reservation prior to the arrival date will prevent the restoration of StarOptions for further use.

Reservations may be cancelled 61 days or greater prior to arrival with no cancellation fee or Usage Restriction.

Reservations made 60 days or less prior to arrival may be cancelled through the following day after making the reservation (before the end of hours of operation, Eastern Time) with no cancellation fee or Usage Restriction. After this grace period passes, however, these cancellations will incur cancellation fees; subsequent usage will be restricted to reservations within 60 days of the new requested arrival date for that Use Year and will not be eligible for StarOptions Banking or Starpoints conversion.

Cancellations fees:

  • 60 days – 8 days: $50 cancellation fee
  • 7 days or less: $75 cancellation fee

Reservations not affiliated with Starwood Vacation Network may be subject to cancellation fees or use restrictions. Please contact Owner Services to inquire about the cancellation policy that applies to your reservation. External exchange guests should contact their external exchange company for the applicable cancellation policy.

Check Cashing Policy

Check cashing services are available with a limit of $50, based on fund availability. Other conditions may apply.

Check-in/Check-out

We invite you to check in after 4 p.m., and request that you check out before 10 a.m. local time. However, if your arrival or departure does not coincide with our schedule, the Front Desk will be happy to receive your bags while you enjoy the surrounding resort facilities.

Owners, is someone else enjoying your villa or do you need to make other changes to your reservation? Be sure to contact Owner Services and provide your guest’s name prior to their arrival to authorize their check-in or any other modification to your reservation. External exchange guests should contact their external exchange company to obtain a guest certificate if someone else will be checking in. Please also let us know if you’re checking in after your scheduled arrival date, so we can plan properly.

For security purposes, keys will only be given to the name on the reservation. You will be asked to provide a valid government or state-issued photo ID at check in.

Cribs, Highchairs and Additional Bedding

If you are traveling with children, we are happy to provide you with cribs, highchairs and rollaway beds upon request. These items are limited in supply and therefore not guaranteed. Charges may apply. To make arrangements, please call Owner Services up to 24 hours in advance of your arrival. External exchange guests, please contact the resort directly.

Rollaway beds are limited to one per villa and are not available in the One-Bedroom Villa (smaller one-bedroom) due to space limitations.

Credit Card Deposit Policy

We require a credit card to secure any charges, which you may charge back to your folio. The system will hold these funds until check-out.

Early Departure – Owners

Should you check out prior to your confirmed departure date, the unused portion of your reservation will be forfeited. StarOptions are not refunded for late arrival or early departure. External exchange guests should contact their external exchange company for information on early departure.

Housekeeping Policy – Owners

7-nights or more: Your villa will receive a midweek housekeeping towel exchange if you are staying for at least seven nights. If you are staying for more than a week, an additional housekeeping service will be scheduled at the end of the first week. This will also apply to External Exchange guests.

Less than 7-nights: Midweek service is not provided for stays less than seven nights.

Additional Housekeeping Services: Additional housekeeping services, including daily service, are available. Please arrange directly with the resort prior to your arrival. Fees apply. 

Housekeeping Fees: A charge will be automatically applied to your villa folio for the second or more reservations (based on transaction date not arrival date) within a single Use Year associated with a single ownership interest.

Internet Services

Complimentary Internet access is available in your villa and throughout the resort. Additionally, there are public computers located in the lobby. Additional business services are available through the Front Desk (fees may apply).

Parking

Complimentary self-parking is available to Owners and external exchange guests at the resort. Recreational vehicles, trailers and oversized vehicles cannot be parked at the resort. Please contact the resort for information about alternative parking.

Pet Policy

To ensure your comfort and safety, and to maintain the quality of your villa, our vacation ownership resorts do not allow pets on the resort grounds or in the villas, with the exception of service animals that may be covered under the Americans with Disabilities Act.

Smoking Policy

Smoking of any kind — including electronic cigarettes — is not permitted inside the villas, but is permissible on villa patios or balconies if so equipped. If signs of smoking are detected in your villa, a $250 fee will be applied to your folio.

Smoking is only permitted in designated smoking areas available throughout the resort.

In addition, the resort observes local and state smoking ordinances that may prohibit smoking in some public places.

Special Requests

Unforeseen events or circumstances beyond our control may result in last-minute changes. As a result, villa assignment or special requests will only be confirmed during the check-in process.

Unfortunately, we are unable to accept special requests for phase, view or specific villa number location. External exchange guests, please contact the resort directly.

Changes to the arrival or departure date or to villa type (other than releasing one side of the lockoff for reservations confirmed during the Home Resort Reservation Period) will result in a loss of priority for fulfilling special requests.

Please note, for floating villa Owners, reservations confirmed during the Home Resort Reservation Period do not guarantee specific floor, building or villa number assignment. Additionally, reservations made through Starwood Vacation Network do not guarantee phase, view, floor, building, or villa number assignment, even for Home Resort Owners.

Starwood Preferred Guest Benefits

Starpoints® from the Starwood Preferred Guest® program may be earned for qualified charges at the resort. As a villa property, we are unable to offer select SPG® member benefits for Ownership reservations, including complimentary room upgrades, Suite Night Awards™, 4 p.m. late check-out, SPG Your24™, complimentary weekday newspaper, and Gold and Platinum welcome amenities.

Vacation Services

To make dining, transportation and excursion arrangements prior to your arrival, please contact the resort directly at 843-913-3512 and ask for Vacation Services.

 

Please note that the information contained on this page is subject to change without prior notice.