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The Westin Ka'anapali Ocean Resort Villas

6 Kai Ala Drive, Lahaina, Maui, Hawai‘i 96761, United States

Phone: 808-667-3200 | Check in: 4 p.m. | Check out: 10 a.m.

Owner Terms & Conditions Expand All Tabs

Villa Interior Refurbishment: August 2015 – December 2015

The villas will undergo an interior refresh beginning in August and continuing through mid-December 2015. This project should have minimal impact on Owners and guests, however, there may be occasions when activity may be seen and heard. All amenities will remain open for your use.

The state of Hawai’i assesses an occupancy tax on vacation ownership villas that is payable at checkout, ranging between $5 and $16 per night, based on the occupied villa type.

We are committed to making our facilities, amenities and services accessible to guests with disabilities. Accessibility features in your villa are guaranteed only if confirmed during the reservation process and indicated on your confirmation.

Guests must be 18 years or older with photo identification to check in.

Alcoholic beverage service is restricted to those 21 years or older with valid photo identification.

Guests enjoy shared use of amenities, including pools, restaurants, shopping outlets and beach access, as well as the ability to charge purchases from The Westin Ka’anapali Ocean Resort Villas North to your villa.

A boardwalk attached to the resort provides convenient access to the beach. Be reminded that the natural beauty of Hawai‘i’s beaches may be accompanied by adverse ocean conditions that require you to act with caution to avoid injury. The beach in front of The Westin Ka‘anapali Ocean Resort Villas is public property and is not controlled or patrolled by the resort, and there are no lifeguards. For daily surf, ocean conditions and warnings, please consult the information boards located near the beach walk or ask one of our Recreation Staff.

Starwood Vacation NetworkSM reservations made during the Home Resort Reservation Period or the SVN Float Period are subject to the following cancellation policy and may be cancelled by calling Owner Services prior to the arrival date of the assigned reservation. Failure to cancel a confirmed reservation prior to the arrival date will prevent the restoration of StarOptions for further use.

Reservations may be cancelled 61 days or greater prior to arrival with no cancellation fee or Usage Restriction.

Reservations made 60 days or less prior to arrival may be cancelled through the following day after making the reservation (before the end of hours of operation, Eastern Time) with no cancellation fee or Usage Restriction. After this grace period passes, however, these cancellations will incur cancellation fees; subsequent usage will be restricted to reservations within 60 days of the new requested arrival date for that Use Year and will not be eligible for StarOptions Banking or Starpoints conversion.

Cancellations fees:

  • 60 days – 8 days: $50 cancellation fee
  • 7 days or less: $75 cancellation fee

Reservations not affiliated with Starwood Vacation Network may be subject to cancellation fees or use restrictions. Please contact Owner Services to inquire about the cancellation policy that applies to your reservation. External exchange guests should contact their external exchange company for the applicable cancellation policy.

Check cashing services are available to guests who present valid identification and have an American Express card. There is a limit of $50 per day.

We invite you to check in after 4 p.m., and request that you check out before 10 a.m. local time. However, if your arrival or departure does not coincide with our schedule, the Front Desk will be happy to receive your bags while you enjoy the surrounding resort facilities.

Owners, is someone else enjoying your villa or do you need to make other changes to your reservation? Be sure to contact Owner Services and provide your guest’s name prior to their arrival to authorize their check-in or any other modification to your reservation. External exchange guests should contact their external exchange company to obtain a guest certificate if someone else will be checking in. Please also let us know if you’re checking in after your scheduled arrival date, so we can plan properly.

For security purposes, keys will only be given to the name on the reservation. You will be asked to provide a valid government or state-issued photo ID at check in.

Please visit the Maui Activity Planner for details about the uplifting activities available. Maui’s activities are typically in high demand and often sell out months in advance. The Concierge Desk is available to help you plan and reserve your favorite experience. Please call 888-723-8205.

We require a credit card to secure any charges, which you may charge back to your folio. The system will hold these funds until check-out.

If you are traveling with children, we are happy to provide you with cribs and highchairs upon request. These items are limited in supply and therefore not guaranteed. Charges may apply. To make arrangements, please contact the resort up to 24 hours in advance of your arrival.

Rollaway beds are limited to one per villa and are not available in the studio premium villa due to space limitations.

Should you check out prior to your confirmed departure date, the unused portion of your reservation will be forfeited. StarOptions are not refunded for late arrival or early departure. External exchange guests should contact their external exchange company for information on early departure.

Allow us to stock your villa with your preferred groceries from our Kai Ala Market. For a nominal fee, we will pre-stock your villa’s kitchen in advance with all of your favorite treats, beverages, sandwiches, breakfast foods, laundry items and fare for the grill. Please complete the order form and submit your request at least 24 hour prior to arrival. Your items will be waiting in your villa when you arrive or shortly thereafter.

Seven nights or more: For your comfort, your villa will receive a restorative mid-week refresher (limited to towel exchange and trash removal) if you are staying for at least seven nights. If you are staying for more than a week, an additional housekeeping service will be scheduled during the check-in process. This will also apply to external exchange guests.

Less than seven nights: Midweek service is not provided for stays less than seven nights.

Additional Housekeeping Services: Additional housekeeping services, including daily service, are available. Please arrange directly with the resort prior to your arrival. Fees apply.

Housekeeping Fees: A charge will be automatically applied to your villa folio for the second or more reservations (based on transaction date not arrival date) within a single Use Year associated with a single vacation ownership interest.

Complimentary Internet access is available in your villa and throughout the resort. The Business Center also offers Internet, computer, printing and faxing services (fees apply).

Complimentary self-parking is available to Owners and external exchange guests at the resort.

Pets are not permitted anywhere on the resort property, with the exception of service animals covered under the Americans with Disabilities Act. We encourage you to leave your pets at home when traveling to Hawai‘i because of the strict air travel and quarantine requirements in Hawai‘i.

Effective January 1, 2014, The Westin Ka’anapali Ocean Resort Villas modified its smoking policy to prohibit smoking (including electronic cigarettes) both inside the villas and on the balconies/lanais. If signs of smoking are detected, a $250 fee will be applied to your folio.

Additionally, in compliance with local Maui County and State of Hawaii regulations and ordinances, which limit smoking within 20 feet of a permanent structure and/or building, smoking is prohibited in the enclosed areas around the swimming pools, the restaurants and the children’s play areas. Smoking is only permitted in designated smoking areas, which are available throughout the resort.

Spa Helani encompasses 13 beautiful treatment rooms including our couples’ “tree house” suite offering a sense of the outdoors, but with all the privacy and modern amenities that our guests expect. Step outside to our spa lanai where you will find your moment of tempting renewal. Situated amongst tropical foliage and private cabanas, our outdoor oasis will allow you to balance your mind and body to the soothing sounds of water fountains. Enhance your day with our fresh and health conscious spa cuisine.

To reserve a treatment, contact the Westin Concierge or call 888-723-8205.

Unforeseen events or circumstances beyond our control may result in last-minute changes. As a result, villa assignment or special requests will only be confirmed during the check-in process. Changes to the arrival or departure date or to villa type (other than releasing one side of the lockoff for reservations confirmed during the Home Resort Reservation Period) will result in a loss of priority for fulfilling special requests.

Please note, for Float Owners, the specific view category purchased is guaranteed only for reservations confirmed during the Home Resort Reservation Period, and does not guarantee specific floor, building or villa number assignment. Additionally, reservations made through Starwood Vacation Network or external exchange companies do not guarantee view category, floor, building, floor plan or villa number assignment, even for Home Resort Owners.

The SPG® Kids Pass program is an all-inclusive dining program created with our youngest guests and their parents in mind.

For a flat daily rate, children ages 12 and younger of Starwood Preferred Guest® members can enjoy all-inclusive access to a variety of dining options, including children’s menus, buffets (when available), and beverages at select participating resorts.

To take advantage of the SPG Kids Pass program, sign up when you check in or anytime during your stay.

Starpoints® from the Starwood Preferred Guest® program may be earned for qualified charges at the resort. As a villa property, we are unable to offer select SPG® member benefits for Ownership reservations, including complimentary room upgrades, Suite Night Awards, 4 p.m. late check-out, SPG Your24, complimentary weekday newspaper, and Gold and Platinum welcome amenities.

For airport shuttle transportation to the resort, you can make an online reservation. For a sedan or private taxi airport transportation, click here.

Guests of The Westin Ka’anapali Ocean Resort Villas, The Westin Maui Resort & Spa and Sheraton Maui Resort have access to a complimentary shuttle that will travel between Ka’anapali and three locations in Lahaina. All guests will be asked to show their villa key prior to boarding the shuttle, whose stops include the Lahaina Cannery Mall, Lahaina Gateway Mall and Hilo Hattie’s.

To ensure the safety and comfort of all passengers, items such as large strollers and large articles of luggage are not allowed on the shuttle. This is in compliance with the Federal Motor Carrier Safety Administration Regulations whereby shuttle aisles and exits must be obstruct-free. The driver has unrestricted freedom to operate the vehicle and passengers are protected from injury caused by displaced or falling items. Small umbrella strollers may be permitted based upon the shuttle driver’s discretion.

Wheelchair assistance can be arranged with an advance notice of 30 minutes. Please inquire with the resort’s Service Express team.