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The Westin Princeville Ocean Resort Villas

3838 Wyllie Road, Kaua'i, Hawaii 96722, United States
Phone: 808-827-8700       Check‑in: 4 p.m. | Check‑out: 10 a.m.

HI 0°F / -18°C - LO 0°F / -18°C


Owner Policies & Conditions


Special Conditions

Currently, there is no resort advisory. Please continue to check back here before you travel for the most updated information that may affect your stay.

The state of Hawai’i assesses an occupancy tax on vacation ownership villas that is payable at checkout. This tax will range between $5 and $16 per night, based on the size of the occupied villa. Please continue to check here before you travel for the most updated information that may affect your stay.


We are committed to making our facilities, amenities and services accessible to guests with disabilities. Accessibility features in your villa are guaranteed only if confirmed during the reservation process and indicated on your confirmation.

Age Requirement Policy

Guests must be 18 years or older with photo identification to check in.

Alcohol Policy

Alcoholic beverage service is restricted to those 21 years or older with valid photo identification.


The Westin Princeville Ocean Resort Villas offers magnificent grounds and amenities, from locally-grown foods prepared at Nanea Restaurant & Bar to alluring pools and whirlpool spas.

In addition to the array of amenities at the resort, Owners/guests also have access to limited amenities at The St. Regis Princeville Resort, located just a brief shuttle ride away. You’re invited to enjoy signature St. Regis service and ambience at the oceanfront bar while you enjoy the beautiful beach on Hanele Bay. Please note, although the pool at The St. Regis Princeville Resort is reserved for registered hotel guests only, the elegant 11,000-square-foot Halele‘a Spa welcomes Owners and guests of The Westin Princeville Ocean Resort Villas.

You also enjoy villa-charging privileges when dining at participating outlets at The St. Regis Princeville Resort or Sheraton Kauai Resort. Plus, you’ll have access to the adjacent Makai and Prince Golf Courses, with special greens fees available at the Makai course.

Beach Access

The Westin Princeville Ocean Resort Villas is perched atop a steep cliff that offers stunning views, but no direct beach access. You are welcome to enjoy the beach at The St. Regis Princeville Resort, located just a brief complimentary shuttle ride away.

Cancellation Policy – Ownership Reservations

Starwood Vacation NetworkSM reservations made during the Home Resort Reservation Period or the SVN Float Period are subject to the following cancellation policy and may be cancelled by calling Owner Services prior to the arrival date of the assigned reservation. Failure to cancel a confirmed reservation prior to the arrival date will prevent the restoration of StarOptions for further use.

Reservations may be cancelled 61 days or greater prior to arrival with no cancellation fee or Usage Restriction.

Reservations made 60 days or less prior to arrival may be cancelled through the following day after making the reservation (before the end of hours of operation, Eastern Time) with no cancellation fee or Usage Restriction. After this grace period passes, however, these cancellations will incur cancellation fees; subsequent usage will be restricted to reservations within 60 days of the new requested arrival date for that Use Year and will not be eligible for StarOptions Banking or Starpoints conversion.

Cancellations fees:

  • 60 days – 8 days: $50 cancellation fee
  • 7 days or less: $75 cancellation fee

Reservations not affiliated with Starwood Vacation Network may be subject to cancellation fees or use restrictions. Please contact Owner Services to inquire about the cancellation policy that applies to your reservation. External exchange guests should contact their external exchange company for the applicable cancellation policy.


We invite you to check in after 4 p.m., and request that you check out before 10 a.m. local time. However, if your arrival or departure does not coincide with our schedule, the Front Desk will be happy to receive your bags while you enjoy the surrounding resort facilities.

Owners, is someone else enjoying your villa or do you need to make other changes to your reservation? Be sure to contact Owner Services and provide your guest’s name prior to their arrival to authorize their check-in or any other modification to your reservation. External exchange guests should contact their external exchange company to obtain a guest certificate if someone else will be checking in. Please also let us know if you’re checking in after your scheduled arrival date, so we can plan properly.

For security purposes, keys will only be given to the name on the reservation. You will be asked to provide a valid government or state-issued photo ID at check in.

Concierge Services
Be inspired by Kaua’i and explore the island from the mountains (Mauka) to the ocean (Makai). The Concierge team is delighted to assist you with making the most of your Hawaiian vacation.

To begin planning your invigorating itinerary, email the Concierge or call 888-281-0040 or 808-827-8808. The Concierge is available daily 7:30 a.m. to 7:30 p.m. Hawaiian Standard Time.

Credit Card Deposit Policy

We require a credit card to secure any charges, which you may charge back to your folio. The system will hold these funds until check-out.

Cribs, Highchairs and Additional Bedding

If you are traveling with children, we are happy to provide you with cribs, highchairs and rollaway beds upon request. These items are limited in supply and therefore not guaranteed. Charges may apply. To make arrangements, please contact Owner Services up to 24 hours in advance of your arrival. External exchange guests, please contact the resort directly.

Rollaway beds are limited to one per villa and are not available in the studio premium villa due to space limitations.

Early Departure – Owners

Should you check out prior to your confirmed departure date, the unused portion of your reservation will be forfeited. StarOptions are not refunded for late arrival or early departure.

Grocery Services

Allow our staff to stock your villa during your vacation and enjoy delicious groceries delivered right to your door. Contact the Concierge to order your items. Or after you check-in, please drop off the order sheet located in your villa at the Princeville Market. A nominal service delivery charge and tax is added to all orders.

Housekeeping Policy – Owners

Seven nights or more: For your comfort, your villa will receive a restorative mid-week refresher (limited to towel exchange and trash removal) if you are staying for at least seven nights. If you are staying for more than a week, an additional housekeeping service will be scheduled during the check-in process. This will also apply to external exchange guests.

Less than seven nights: Midweek service is not provided for stays less than seven nights.

Additional Housekeeping Services: Additional housekeeping services, including daily service, are available. Please arrange directly with the resort prior to your arrival. Fees apply.

Housekeeping Fees: A charge will be automatically applied to your villa folio for the second or more reservations (based on transaction date not arrival date) within a single Use Year associated with a single Vacation Ownership Interest.

Internet Services

Complimentary Internet access is available in your villa and throughout the resort. The Business Center also offers Internet, computer, printing and faxing services (fees apply).


Complimentary self-parking is available to Owners and external exchange guests at the resort. Recreational vehicles, trailers and oversized vehicles cannot be parked at the resort. Please contact the resort for information about alternative parking.

Pet Policy

To ensure your comfort and safety, and to maintain the quality of your villa, our vacation ownership resorts do not allow pets on the resort grounds or in the villas, with the exception of service animals that may be covered under the Americans with Disabilities Act.

We encourage you to leave your pets at home when traveling to Hawai‘i because of the strict air travel and quarantine requirements in Hawai‘i.

Smoking Policy

Effective January 1, 2014, smoking (including electronic cigarettes) is prohibited both inside the villas and on the balconies/lanais. If signs of smoking are detected, a $250 fee will be applied to your folio. Smoking is permitted in the two designated smoking areas of the resort.

Additionally, in compliance with the State of Hawaii and local regulations and ordinances, smoking is prohibited in the enclosed areas around the swimming pools, the restaurants and the children’s play areas.

Spa Services

Delight in a soothing treatment with the Spa Services by Westin. Refresh your senses and restore your well-being with an outdoor ocean view massage or in the comfort of your villa. Open daily by appointment, the resort offers a variety of rejuvenating treatments.

Owners/guests also have access to the Halele’a Spa at The St. Regis Princeville Resort, featuring 12 treatment rooms, including a couple’s room and a VIP room. The entire spa exemplifies the Aloha spirit by offering signature personalized service of St. Regis while embracing Kaua‘i’s natural resources and authentic Hawaiian healing traditions.

For appointments, contact the Concierge or call the spa directly at 808-826-2405.

Special Requests
Unforeseen events or circumstances beyond our control may result in last-minute changes. As a result, villa assignment or special requests will only be confirmed during the check-in process.

The Westin Princeville Ocean Resort Villas is perched atop a steep cliff with villas overlooking the island or the resort courtyard. Unfortunately, we are unable to accept special requests for view or specific villa number location.

Changes to the arrival or departure date or to villa type (other than releasing one side of the lockoff for reservations confirmed during the Home Resort Reservation Period) will result in a loss of priority for fulfilling special requests.

Please note, for floating villa Owners, reservations confirmed during the Home Resort Reservation Period do not guarantee specific floor, building or villa number assignment. Additionally, reservations made through Starwood Vacation Network do not guarantee view, floor, building, or villa number assignment, even for Home Resort Owners.

SPG Kids Pass

The SPG® Kids Pass program is an all-inclusive dining program created with our youngest guests and their parents in mind.

For a flat daily rate, children ages 12 and younger of Starwood Preferred Guest® members can enjoy all-inclusive access to a variety of dining options, including children’s menus, buffets (when available), and beverages at select participating resorts.

To take advantage of the SPG Kids Pass program, sign up when you check in or anytime during your stay.

Starwood Preferred Guest Benefits

Redeem your Starpoints® from the Starwood Preferred Guest® program for in-hotel indulgences, from a massage to dinner and more. Simply ask which Instant AwardsSM are available when you check in. Additionally, Starpoints may be earned for qualified charges at the resort.

As a villa resort property, we are unable to offer select SPG® member benefits for Ownership reservations, including complimentary room upgrades, Suite Night Awards™, 4 p.m. late check-out, SPG Your24™, complimentary weekday newspaper, and Gold and Platinum welcome amenities.


Rental Car
Most major car rental companies are available at the Lihu‘e Airport. In addition to serving customers at Lihu‘e Airport, Avis Rent-A-Car also has an office at the Princeville Airport, and is the only car rental company that is located on the North Shore of Kaua‘i.

Taxis are available at the Lihu‘e Airport. The one-way fare from the airport to The Westin Princeville Ocean Resort Villas is approximately $100 (subject to change without notice).

Airport shuttle
Airport shuttle service to The Westin Princeville Ocean Resort Villas is available with advance notice for a nominal fee. Please contact the Concierge at 808-827-8808 or email for more information.


Please note that the information contained on this page is subject to change without prior notice.