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The Westin St. John Resort & Villas

300A Chocolate Hole, St. John, U.S. Virgin Islands 00831, United States

Phone: 340-693-8000 | Check in: 4 p.m. | Check out: 10 a.m.

Owner Terms & Conditions Expand All Tabs

Resort Renovation

The Westin St. John Resort & Villas is continuing the extensive renovation into late 2016.

Renovation Closings & Relocations

  • Poolside Building Interior Renovation – April through July, 2015
    • Please note that while in the vicinity of the pool, you may see and hear intermittent activity related to an interior construction project in a poolside building. We appreciate your patience during this resort enhancement.
  • Ferry Dock Closure and Renovation – April 15 through early September, 2015
    • During the ferry dock closure, the private Westin ferry service will arrive and depart St. John from the Cruz Bay ferry terminal. Resort staff will assist arriving Westin guests with transfer from the ferry to Westin taxi for the short ride to the resort.

      Please anticipate hearing and seeing related sounds and activity in areas of the resort near the dock — including the restaurant, pool and beach — daily between 9 a.m. and 6 p.m. The watersports and excursions activities, as well as a large portion of the beach and swimming area, will remain open and available for guest use.
  • Virgin Grand Phase Soft Goods Replacement – Fall 2015 and Fall 2016
    • Villas in buildings 33, 34, 41 and 42 will undergo an interior refresh (carpet, drapes and upholstered items) in the fall of 2015; villas in buildings 31, 32, 43 and 44 in the fall of 2016. Virgin Grand Owners will be contacted should the dates coincide with your vacation.

We are committed to making our facilities, amenities and services accessible to guests with disabilities. Accessibility features in your villa are guaranteed only if confirmed during the reservation process and indicated on your confirmation.

For a complete listing of resort activities during your stay, be sure to pick up your Activity Schedule at check-in.

All Owners of The Westin St. John Resort & Villas who are registered as staying on property are invited to the Owner Mingle on Mondays, 4:30 – 5:30 p.m. Please confirm the time and location with the Front Desk each Monday.

Guests must be 18 years or older with photo identification to check in.

Alcoholic beverage service is restricted to those 18 years or older with valid photo identification.

Starwood Vacation NetworkSM reservations made during the Home Resort Reservation Period or the SVN Float Period are subject to the following cancellation policy and may be cancelled by calling Owner Services prior to the arrival date of the assigned reservation. Failure to cancel a confirmed reservation prior to the arrival date will prevent the restoration of StarOptions for further use.

Reservations may be cancelled 61 days or greater prior to arrival with no cancellation fee or Usage Restriction.

Reservations made 60 days or less prior to arrival may be cancelled through the following day after making the reservation (before the end of hours of operation, Eastern Time) with no cancellation fee or Usage Restriction. After this grace period passes, however, these cancellations will incur cancellation fees; subsequent usage will be restricted to reservations within 60 days of the new requested arrival date for that Use Year and will not be eligible for StarOptions Banking or Starpoints conversion.

Cancellations fees:

  • 60 days – 8 days: $50 cancellation fee
  • 7 days or less: $75 cancellation fee

Reservations not affiliated with Starwood Vacation Network may be subject to cancellation fees or use restrictions. Please contact Owner Services to inquire about the cancellation policy that applies to your reservation. External exchange guests should contact their external exchange company for the applicable cancellation policy.

We regret that personal checks are not accepted, however, traveler’s cheques can be cashed at the Front Desk.

After your flight lands and your luggage is collected at baggage claim, proceed to the Westin airport reception desk to check-in. We invite you to check in after 4 p.m., and request that you check out before 10 a.m. local time. However, if your arrival or departure does not coincide with our schedule, the Front Desk will be happy to receive your bags while you enjoy the surrounding resort facilities.

Owners, is someone else enjoying your villa? Be sure to contact Owner Services and provide your guest’s name prior to their arrival to authorize their check-in. Rental by an SVN Owner of units reserved using StarOptions (other than a vacation period at your Home Resort) is prohibited. Violation may result in the suspension of an Owner’s right to reserve within SVN until compliant. External exchange guests should contact their external exchange company to obtain a guest certificate if someone else will be checking in. Please also let us know if you’re checking in after your scheduled arrival date, so we can plan properly.

For security purposes, keys will only be given to the name on the reservation. You will be asked to provide a valid government or state-issued photo ID at check in.

The Concierge will contact you approximately two weeks prior to your stay to offer assistance with planning your vacation activities. Should you need to assistance, please email the Concierge. Please be sure to include the guest name, reservation number and arrival date.

Credit card will be authorized for incidentals upon check in. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

If you are traveling with children, we are happy to provide you with cribs and highchairs upon request. These items are limited in supply and therefore not guaranteed. Charges may apply. To make arrangements, Owners should contact Owner Services; external exchange guests should contact the resort directly.

Rollaway beds are allowed in select villas and limited to 1 per villa. We are unable to accommodate rollaway beds, due to space limitations, in the studio, one-bedroom, Coral Vista Villas two-bedroom villas and second floor villas in the Virgin Grand phase.

Should you check out prior to your confirmed departure date, the unused portion of your reservation will be forfeited. Home Options* and StarOptions are not refunded for late arrival or early departure.

*Applicable to Coral Vista Villa Owners reserving during the Home Resort Reservation Period.

Enjoy the benefit of local expertise to plan your wedding or other special celebration while at the resort. Our Event Planners have insider knowledge and will help to make your occasion one that will be remembered fondly. Contact our event planners to begin your preparations today. 

Allow us to stock your villa with your preferred groceries from the very first day of your vacation. For a nominal fee, we will supply your villa in advance with all of your favorite treats, beverages, sandwiches, breakfast foods and fare for the grill. Your villa will be furnished with a starter set of laundry detergent, dryer sheets, dishwashing liquid and paper towels. Additional supplies are the responsibility of the Owner or guest and may be purchased through the pre-stock service. To order groceries or supplies, please follow the directions below:

  • To submit your request online, visit westinresortstjohn.com/grocery
  • You may also fax the grocery form, located at the link above, to 340-714-6056
  • Please call 340-693-8000 ext. 1880 to confirm that your faxed order has been received
  • All orders must be submitted at least three days prior to your arrival, and any item not currently in stock will be substituted with the same type of product that’s nearest in price to your original selection
  • Your groceries will be delivered upon your arrival
  • Standard In-Room Dining charge will apply

Prices are subject to change without notice. Cancellation of grocery orders is required within 24 hours of requested delivery date and time. Cancellations made less than 24 hours from scheduled delivery time will be subject to a 50% charge of the original grocery order. Any cancellation charge will be posted to the guest room account.

Seven nights or more: For your comfort, your villa will receive a restorative mid-week refresher if you are staying for at least seven nights. If you are staying for more than a week, an additional housekeeping service will be scheduled during the check-in process. This will also apply to external exchange guests.

Less than seven nights: Midweek service is not provided for stays less than seven nights.

Additional Housekeeping Services: Additional housekeeping services, including daily service, are available. Please arrange directly with the resort prior to your arrival. Fees apply.

Housekeeping Fees: A charge will be automatically applied to your villa folio for the second or more reservations (based on transaction date not arrival date) within a single Use Year associated with a single Vacation Ownership Interest.

Complimentary Internet access is available in your villa and throughout the resort. The resort recently upgraded its basic complimentary Internet access to be quicker and support up to 10 devices per villa. The Business Center also offers Internet, computers, printing and faxing services (fees apply).

The resort is happy to accept and store packages or luggage that you wish to send prior to your arrival (handling fees apply). Upon check-in, please advise the Concierge that you are awaiting a package. They will locate your package and deliver it to your villa.

  • US Postal Service
    When sending mail via USPS, please note that if the P.O. Box is not included in the address, the St. John post office will return your package to the sender.
    The Westin St. John Resort & Villas
    (Guest Name)
    P.O. Box 8310
    Great Cruz Bay, St. John, USVI 00831

  • All other carriers (FedEx, UPS, DHL, etc.)
    For overnight or other delivery services the resort’s physical address must be used:
    The Westin St. John Resort & Villas (Guest Name)
    300A Chocolate Hole
    St. John, USVI 00830

There is limited complimentary self-parking available at the resort. As an alternative way to get around the island, taxis are a plentiful and affordable mode of transportation.

In order to ensure your stay is as pleasant as possible and to keep your villa clean and comfortable, our policy is that pets are not permitted in the villas. Allow us to assist you in finding one of the many kennels and pet boarding facilities in the area to best serve your needs. Please make arrangements prior to your arrival by calling the resort directly. Exceptions are made for service animals that fall within the guidelines of the Americans with Disabilities Act.

Currently, The Westin St. John Resort & Villas prohibits smoking (including electronic cigarettes) inside the villas and around all pool areas and public spaces, including the resort’s private beach.

Effective January 1, 2016, The Westin St. John Resort & Villas prohibits smoking (including electronic cigarettes) inside the villas, the villa balconies and around all pool areas and public spaces, including the resort’s private beach. If signs of smoking are detected, a $200US fee will be applied to your folio.

Additionally, in compliance with the U.S. Virgin Islands Smoke-free Act, smoking is prohibited in enclosed areas of public places, including restaurants and bars, enclosed areas of places of employment, in or within 20 feet of any outdoor service or waiting line, and within 20 feet of any public transportation station or platform open to the public. Smoking is only permitted in designated smoking areas, which are available throughout the resort.

To enhance your time on St. John, treat yourself to the inviting treatment offered at our onsite spa. The Westin St. John Resort & Villas offers a variety of services, including massages, body treatments, facials and salon. Schedule your spa treatment or call 340-693-8000 x1903.

Unforeseen events or circumstances beyond our control may result in last-minute changes. As a result, villa assignment or special requests will only be confirmed during the check-in process.

Please note for floating villa Owners, reservations confirmed during the Home Resort Reservation Period do not guarantee specific floor, view, building, or villa number assignment. Additionally, reservations made through Starwood Vacation Network do not guarantee phase, view, floor, building, or villa type assignment, even for Home Resort Owners.

Guests with multiple reservations should be prepared to room change for each reservation. Home Resort reservations (reserved 12-8 months prior to arrival) will be placed only in the phase owned. The resort will offer assistance with luggage transfer when you vacate your villa at 10 a.m. until your new villa is ready for check in at 4 p.m.

We do not accept specific phase or specific villa requests. For other special requests, please contact Owner Services up to 24 hours in advance of your arrival.

Changes to the arrival or departure date or to villa type will result in a loss of priority for fulfilling special requests.

The SPG® Kids Pass program is an all-inclusive dining program created with our youngest guests and their parents in mind.

For a flat daily rate, children ages 12 and younger of Starwood Preferred Guest® members can enjoy all-inclusive access to a variety of dining options, including children’s menus, buffets (when available), and beverages at select participating resorts.

To take advantage of the SPG Kids Pass program, sign up when you check in or anytime during your stay.

Redeem your Starpoints® from the Starwood Preferred Guest® program for in-hotel indulgences, from a massage to dinner and more. Simply ask which Instant AwardsSM are available when you check in. Additionally, Starpoints may be earned for qualified charges at the resort.

As a villa resort property, we are unable to offer select SPG® member benefits for Ownership reservations, including complimentary room upgrades, Suite Night Awards™, 4 p.m. late check-out, SPG Your24™, complimentary weekday newspaper, and Gold and Platinum welcome amenities.

Guests fly into the Cyril E. King Airport on St. Thomas, where you may choose to travel to St. John via public ferry services or the private Westin ferry (fees apply per person for both). The Westin ferry takes approximately 45 minutes with service directly to the resort.

Westin Ferry

If you choose the resort’s private ferry, the Sundance Breeze, please provide your flight information before your visit via email to the Westin Concierge, who will arrange transportation and ensure that the airport staff is ready for your arrival.

2015 pricing for the Westin Ferry
•    adult: $120 round trip
•    youth (ages 4-17): $90 round trip
•    children (3 and under): complimentary
Prices subject to change without notice. Note that the Owner discount is available for two adults per Owner reservation.

After you collect your luggage at baggage claim, proceed to the Westin airport reception desk to check in. If you opt to enjoy the private Westin ferry service, your Westin representative will arrange a private taxi to take you to the dock. Your luggage will be collected at the airport, then transported and delivered directly to your villa. The private taxi and ferry operate on set schedules. While waiting, you are invited to relax in the Westin Airport Lounge.

Important Notice

Please note that while the resort’s dock is undergoing refurbishment April 15 through mid-August, 2015, the private Westin ferry service will be diverted to the Cruz Bay ferry terminal. Transportation between Cruz Bay and the resort will be provided including luggage transport for guests traveling on the Westin ferry.

2015 Westin Ferry Schedule

MID-DECEMBER — MID-AUGUST

FERRY DEPARTURE TIMES

DEPART WESTIN DOCK DEPART CROWN BAY
*5:15 a.m. to Red Hook 10:00 a.m. to Westin
6:00 a.m. to Red Hook 12:45 p.m. to Westin
7:00 a.m. to Red Hook 3:00 p.m. to Westin
9:00 a.m. to Crown Bay Marina 5:30 p.m. to Westin
11:00 a.m. to Crown Bay Marina
1:45 p.m. to Crown Bay Marina

*24 hour notice required

MID-AUGUST — MID-DECEMBER**

FERRY DEPARTURE TIMES: MONDAY – THURSDAY

DEPART WESTIN DOCK DEPART CROWN BAY
11:00 a.m. 4:00 p.m.

FERRY DEPARTURE TIMES: FRIDAY – SUNDAY

DEPART WESTIN DOCK DEPART CROWN BAY
6:00 a.m. to Red Hook 10:00 a.m. to Westin
7:00 a.m. to Red Hook 12:45 p.m. to Westin
9:00 a.m. to Crown Bay Marina 3:00 p.m. to Westin
11:00 a.m. to Crown Bay Marina 5:30 p.m. to Westin
*1:45 p.m. to Crown Bay Marina

**Anticipated 2015 dates for this limited-service schedule: August 10 – December 10, 2015.

All ferry times and prices are subject to change.

Public Ferry

A public ferry is available for your convenience, if the above transportation schedule does not coincide with your arrival time. The public ferry departs Red Hook every hour on the hour. Taxis are available at the St. Thomas airport to escort you to the public ferry, and taxi services are also available once you arrive on St. John, to ensure your arrival to our resort. Luggage fees apply for both the taxi ride and the public ferry.

Should you have any further questions about this information, we would be glad to provide you with assistance. Please feel free to contact your Westin Concierge. When you provide us with your flight details, we will be happy to assist with public ferry transportation for you. For further information, including pricing and schedules, visit U.S.V.I. public ferry transportation.

A passport is required for all non-US citizens. A passport is recommended for US citizens and will be required to visit the British Virgin Islands on any water sports excursions. However, it is not required for US citizens when traveling to the US Virgin Islands. US citizens traveling to the US Virgin Islands without a passport will be required to present a valid government issued ID and a birth certificate.

You can verify acceptable forms of travel documentation with your airline or government.

With the Westin Kids Club®, and a dedicated Teen Center, the resort makes your vacation a real vacation by providing supervised activities for children day and night. The Westin Kids Club is available seven days a week from 8:30 a.m. to 10 p.m. Due to local childcare laws, the Westin Kids Club is available to children 3 years of age (potty trained) and up. Special time requests will be considered and require 24 hours advance notice (additional charges may apply). For more information, visit our website or call the Westin Kids Club at 340-714-6060 x2267.

The Westin Kids Club offers supervised arts and crafts, indoor/outdoor games, iguana feedings, pool activities, movies, board games, PlayStation, Wii and foosball. Hourly, half-day, full-day and evening sessions are available.

Please note that the information contained on this page is subject to change without prior notice.